# Knocket Web Widget

Canonical product URL: https://knocket.trtc.io/products/web-widget/

Knocket Web Widget is a free live chat widget for websites. A site owner pastes one script tag into WordPress, Shopify, Webflow, Next.js, Astro, React, or plain HTML. Visitors then see a customizable chat launcher and can start a real-time conversation without creating an account.

## Core capabilities

- Live website chat with a customizable launcher, colors, welcome message, language, and availability.
- Offline capture for visitor name, email, phone, and message when nobody is online.
- Replies from the Knocket inbox or Telegram; the reply returns to the same visitor conversation.
- Attachments, screenshots, conversation history, user identity, and multi-site support.
- Optional AI Agent for answers grounded in configured FAQ, URL, and file knowledge sources, with human handoff.

## Installation

Create a Knocket account, open Web Widget in the console, copy the generated script tag, and paste it before the closing body tag. Configuration changes are delivered from the console and do not require redeploying the website.

## Pricing

Knocket Web Widget is free forever. It has no credit-card requirement, advertising badge, or per-seat fee.

## Best fit

Use Web Widget when visitors are already browsing a website, store, landing page, documentation site, or web application and need an immediate answer without leaving the page.

## Frequently asked questions

Q: Does Knocket require a plugin?
A: No. It uses one script tag and works with any website that allows custom JavaScript.

Q: Can the owner reply from a phone?
A: Yes. Telegram notifications support direct replies that return to the visitor's web conversation.

Q: What happens when the team is offline?
A: The widget collects visitor contact details and the message, then keeps the conversation in the same thread for later follow-up.

Q: Is it suitable for several websites?
A: Yes. Multiple websites can be managed from one Knocket account and inbox.